At zpay88, your privacy is more than a legal obligation — it is our moral responsibility to every player who trusts this platform. This document transparently explains how we collect, use, store, and protect your personal information from the moment you register through your everyday use of our services.
Six core principles that shape how zpay88 handles the personal data of Malaysia users
All data transmitted between your device and zpay88 servers is protected by 256-bit SSL encryption — the same encryption standard used by major banking institutions in Malaysia. Your information never travels unprotected.
Zpay88 never sells, rents, or trades your personal information to any third party for marketing or commercial purposes. Your data is used solely for platform operations and the services you use.
You have full rights to access, correct, or request deletion of your personal data at any time. The zpay88 privacy team will process your request within 14 working days at no charge.
Your personal data is stored on servers protected by enterprise-grade firewalls, strict access controls, and regular security audits. Only authorised staff may access user information.
The zpay88 Privacy Policy is designed to comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We handle your data in accordance with the principles of fair, lawful, and transparent data processing as required by law.
In the event of any security incident involving user data, zpay88 is committed to notifying affected users within 72 hours of the incident being identified, along with the remediation steps taken.
Zpay88 collects your personal information through several means as you interact with our platform. The information collected is divided into two main categories:
Information you provide directly:
Automatically collected information:
| Types of Information | Purpose of Collection | Mandatory / Optional |
|---|---|---|
| Name & date of birth | Identity verification & age eligibility | Mandatory |
| Email & phone number | Communication & account verification | Mandatory |
| KYC Documents | Legal compliance & withdrawal verification | Mandatory |
| Bank / eWallet information | Deposit and withdrawal processing | Mandatory |
| Device & IP data | Security & fraud prevention | Automatic |
| Gaming preferences | Personalise the user experience | Optional |
Personal information you provide to zpay88 is used solely for legitimate purposes related to the delivery of platform services. The following are the primary purposes for which your data is used:
Zpay88 does not sell or trade your personal data. However, there are certain situations where we need to share information with selected third parties for service operation purposes:
All third parties we work with are subject to data protection agreements that bind them to protect your information to the same or higher standard as our policy.
Protecting your personal data is zpay88's highest priority. We implement multiple layers of technical and organisational security to ensure your data remains safe at all times:
While we take all reasonable precautions, no system can guarantee absolute security. You also play an important role in protecting your account by using a strong password and not sharing your login credentials with anyone.
Zpay88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
You can manage cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of the zpay88 platform.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and zpay88's internal policies, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you at any time.
You have the right to correct any inaccurate or incomplete personal information in our records.
You have the right to request the deletion of your personal data, subject to legal retention requirements.
You have the right to object to the processing of your data for direct marketing purposes at any time.
You have the right to receive your personal data in a machine-readable format for transfer to another party.
You have the right to request that we restrict how we process your data under certain circumstances.
To exercise any of the above rights, please contact our privacy team via email or live chat. We will process your request within 14 working days and we do not charge any fee for reasonable requests.
Zpay88 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy or as required by Malaysian law.
When the retention period expires or upon a valid deletion request, zpay88 will securely delete or anonymise your data using methods that ensure it cannot be recovered.
Zpay88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or platform service improvements.
When we make material changes to this policy, we will:
Continued use of the zpay88 platform after the effective date of any change constitutes your acceptance of the updated Privacy Policy. It is your responsibility to review this page from time to time.
If you have any questions, concerns, or wish to exercise your data rights, the zpay88 privacy team is ready to assist you:
For more information on how we handle responsible gaming and protect vulnerable users, please visit the Responsible Gaming ours. To understand the full terms of use for the platform, please refer to Terms & Conditions ours.
Zpay88 protects your privacy at every step. Register today and enjoy a gaming experience that is safe, fair, and secured to the highest security standards.